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From unanswered tickets to real partnership

How Race Swami switched to Commit Swimming

After struggling with slow support, manual billing work, and a difficult website experience, Race Swami moved to Commit Swimming to simplify operations and build a more reliable partnership.

By

Calvin Fridirici

31 March 2026

5
 min read
From unanswered tickets to real partnership
Race Swami

About

Race Swami

Race Swami is a competitive swim program supporting day-to-day club operations across multiple team sites.

The club focuses on structured training and long-term athlete development, with a strong emphasis on systems that are easy to manage and responsive when support is needed.

Coach: Matt Finnigan

Previous platform: TeamUnify

Switch date: June 30, 2025

Primary focus: Training, billing, communication, and website management

Before Commit Swimming

Before switching, Race Swami relied on TeamUnify to manage core club workflows.Over time, several challenges became difficult to ignore:

  • Questions and support requests often went unanswered
  • Billing and finance tasks required manual effort and workarounds
  • Website tools felt difficult to manage and limited as a marketing asset
  • Admin work pulled time away from coaching and team growth
“TeamUnify never has a representative that gets back to you. We needed a partner who could actually help when we had questions or issues.” — Matt Finnigan, Coach, Race Swami

Why Commit Swimming

Race Swami chose Commit Swimming to bring daily operations into a system that felt:

Responsive   Easy to learn   Supportive of real club growth

A new administrative assistant was able to learn Commit’s financial workflows in just a couple of days using provided help resources.

Core capabilities adopted:

  • Club billing and monthly dues management
  • Team website and member onboarding
  • Administrative support and guidance
  • Ongoing communication with the Commit team

A setup that supported immediate progress

Commit Swimming was introduced while the club continued normal operations, allowing workflows to improve without disrupting swimmers or staff.

Key early improvements included:
  • Faster onboarding for new members as the team rapidly grew
  • Clear, guided help through emails and short instructional videos
  • Reliable responses to questions, often within the same hour
“It’s a stress-free partnership… we’re on a first-name basis with the people we work with at Commit.” — Matt Finnigan, Coach, Race Swami

Clearer workflows and less friction

With billing, website management, and admin support simplified, Race Swami began seeing meaningful day-to-day improvements.

AREA BEFORE AFTER IMPACT
Support & communication Slow or missing responses Fast, direct help from the Commit team Issues resolved quickly
Billing & dues Manual effort and confusion Simplified monthly dues management Significant time saved
Member onboarding Slower administrative setup New members added in minutes Supported rapid team growth
Website experience Difficult to manage and limited Clean, easy-to-use team website Better marketing and communication
Admin workload Time pulled away from coaching Simpler day-to-day operations More focus on swimmers
“From a finance perspective, it’s an eye-opener how easy it is compared to what we dealt with before.”— Matt Finnigan, Coach, Race Swami

Key improvements

A real support partner

Monthly dues and billing made simple

Faster admin work (adding members in minutes)

A clean website they can use for marketing

AI and Automation
Customer Experience
Calvin Fridirici
Calvin Fridirici

31 March 2026

5
 min read

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See how one connected platform can simplify club management

Every club’s situation is different, but responsive support and simpler workflows can make a meaningful difference across the season. Get a walkthrough tailored to your club’s structure and day-to-day needs.

Central Aquatics of Pennsylvania
Central Aquatics of Pennsylvania

How Central Aquatics of Pennsylvania launched with Commit Swimming

As a brand-new swim team evaluating management platforms for the first time, Central Aquatics of Pennsylvania chose Commit Swimming to build a reliable operational foundation, supported by fast, responsive customer service from day one.

Calvin Fridirici
31 Mar 26
5
 min read

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Hilton Area Swim Team
Hilton Area Swim Team

How Hilton Area Swim Team simplified scheduling, messaging, and volunteer tracking with Commit Swimming

After outgrowing Sports Engine’s limited calendar and communication tools, Hilton Area Swim Team moved to Commit Swimming to coordinate schedules, messaging, and volunteer jobs in one connected system.

Calvin Fridirici
06 Apr 26
5
 min read

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